Terms of Service

Rapid River Campers
Last updated: 5 November 2026

1. Overview

Welcome to Rapid River Campers.

This website is operated by Rapid River Campers ("we", "us" or "our"). Throughout these Terms of Service, "you" and "your" refer to visitors, customers and users of our website.

Rapid River Campers is a Victorian business specialising in premium camper trailer hire, camping equipment hire, outdoor provisions and Breath Trailers sales enquiries.

By accessing our website or purchasing products or services through it, you agree to these Terms of Service.

Please read them carefully before using our website.

Nothing in these terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable legislation.

2. Our Services

Rapid River Campers provides:

• Information about our camper trailers and hire services.

• Camper trailer bookings facilitated through Camplify.

• Optional camping equipment hire and provisions purchased through our Shopify website.

• Information and enquiries relating to Breath Trailers.

• Private trailer viewings by appointment.

• Other related products and services as advertised on our website.

The availability of products, services and equipment may change from time to time.

3. Camper Trailer Hire

Camper trailer bookings are currently managed through the third-party booking platform Camplify.

When booking a camper through Camplify, you are subject to the applicable Camplify terms, booking conditions, payment requirements, cancellation policies and insurance or damage protection arrangements.

Any additional Rapid River Campers hire conditions provided before booking or collection will also apply where valid and agreed.

Customers are responsible for reviewing the applicable booking conditions before confirming their reservation.

Purchases made separately through our Shopify website, including equipment hire and provisions, are subject to the relevant sections of these Terms of Service.

4. Camping Equipment Hire and Optional Extras

Our camping equipment hire collection is available exclusively to customers with a confirmed Rapid River Campers booking, unless otherwise agreed.

Optional extras may include camping furniture, BBQ equipment, blankets, portable cooking equipment, Starlink Wi-Fi, firewood and other outdoor accessories.

Customers must use the equipment responsibly, follow any supplied instructions and comply with relevant laws and campground regulations.

All hired equipment remains the property of Rapid River Campers.

Equipment must be returned with the camper at the end of the agreed hire period, unless alternative arrangements have been confirmed.

Customers must not sell, sub-hire, modify or transfer hired equipment to another person without our written permission.

5. Customer Accounts and Purchasing Access

Access to our equipment hire checkout may be restricted to customers with confirmed camper bookings.

Once a booking has been confirmed, eligible customers may be granted purchasing access using their registered email address or Shopify customer account.

Customers are responsible for providing accurate contact and booking information.

Purchasing access does not guarantee that particular equipment will be available for every booking.

We may verify booking eligibility before accepting an equipment hire order.

6. Pricing and Payments

All prices displayed on our Australian website are in Australian dollars (AUD).

GST will be included where applicable and indicated in accordance with Australian law.

Prices and availability may change without notice, but confirmed orders will not be retrospectively repriced without your agreement, except where permitted by law.

Payment for Shopify purchases is required at checkout unless another arrangement has been agreed.

Payments are processed through Shopify and its supported payment providers.

We do not directly store complete payment card details.

7. Equipment Availability and Substitutions

We make reasonable efforts to ensure all advertised equipment is available for confirmed orders.

Occasionally, an item may become unavailable because of damage, maintenance requirements, delayed returns or circumstances outside our reasonable control.

If this occurs, we will contact you and offer a suitable alternative where available, or a refund for the unavailable item.

Any substitution will be subject to your agreement.

8. Collection and Return of Equipment

Unless otherwise agreed, all hired equipment and optional extras will be supplied with your camper trailer at collection.

Hired items must be returned at the conclusion of the camper booking.

Customers are responsible for ensuring that all equipment, accessories, carry bags and supplied components are returned.

Please notify us as soon as possible if any equipment is lost, damaged or not functioning correctly.

9. Care, Cleaning and Damage

We supply equipment that has been inspected, cleaned and prepared for hire.

Customers are expected to take reasonable care of hired equipment and return it in a reasonably clean condition, allowing for normal use.

Customers may be responsible for reasonable repair, replacement or additional cleaning costs where damage, loss or excessive soiling results from misuse, negligence or failure to follow supplied instructions, to the extent permitted by law.

Normal wear and tear is not considered customer damage.

Any additional charges will be assessed reasonably, with consideration given to the item's age, condition, repairability and replacement cost.

We will provide details of any proposed charges and an opportunity to discuss them.

10. Equipment Safety and Responsible Use

Customers must use all equipment in accordance with the manufacturer's instructions and applicable safety requirements.

In particular:

Gas BBQs: Must only be used in suitable, well-ventilated outdoor locations and where gas appliances are permitted.

Charcoal BBQs and firewood: Must only be used where solid-fuel fires are permitted. Customers must comply with all fire restrictions, Total Fire Bans and campground regulations.

Electrical appliances: Must only be operated within the capacity of the camper's electrical system and in accordance with the instructions provided.

Camping furniture: Must be used within the manufacturer's stated weight and operating limits.

Equipment must not be used in a manner that creates an unreasonable risk to people, property or the environment.

If you are unsure how to operate an item safely, please contact us before using it.

11. Starlink Wi-Fi and Connectivity

Where Starlink Wi-Fi is hired as an optional extra, service availability depends on factors including location, satellite coverage, obstructions, weather, power availability and network conditions.

We cannot guarantee uninterrupted connectivity, particular internet speeds or coverage at every destination.

Customers must use the equipment responsibly and comply with applicable service conditions.

If the service or equipment fails to operate as reasonably expected, please contact us so we can assess the issue and provide an appropriate remedy.

Your rights under Australian Consumer Law remain unaffected.

12. Cancellations and Refunds

Camper trailer bookings

Camper trailer cancellations and refunds are governed by the applicable Camplify booking conditions and any additional valid terms agreed at the time of booking.

Optional equipment hire

If you wish to cancel an optional equipment hire order, please contact us as soon as possible before collection.

Where an equipment hire order is cancelled before the equipment has been supplied, we will generally provide a refund, except for any reasonable, clearly disclosed and applicable costs associated with specially prepared or non-recoverable items.

Where possible, we will work with customers to accommodate booking changes.

Consumable provisions

Firewood, charcoal and other consumable provisions may be subject to different cancellation arrangements where items have been specially purchased or prepared for an order.

Any applicable conditions will be disclosed before purchase.

Nothing in this section limits your statutory rights to a refund, replacement or other remedy under Australian Consumer Law.

13. Festivals and Special Events

Customers planning to attend music festivals, sporting events or other organised events are responsible for confirming that camper trailers and any selected equipment are permitted at the venue.

Event organisers may impose restrictions on:

• Camper trailers and towing vehicles.

• Gas bottles and cooking appliances.

• Charcoal BBQs, firewood and open flames.

• Electrical equipment and generators.

• Campsite dimensions and vehicle access.

Rapid River Campers is not responsible for restrictions imposed by event organisers or authorities that were outside our control, subject to applicable law.

Customers should check event requirements before booking.

Any festival-specific hire conditions or pricing will be communicated before confirmation.

14. Breath Trailer Sales Enquiries

Rapid River Campers acts as a Victorian Sales Ambassador for Breath Trailers.

Information provided on our website about Breath Trailers is intended to assist prospective purchasers in exploring the brand, its designs and available options.

Unless expressly agreed otherwise in writing, Rapid River Campers does not act as the seller of new Breath Trailers.

Final product specifications, pricing, availability, purchase agreements, warranties and delivery arrangements are subject to confirmation with the relevant selling entity.

Submitting an enquiry or attending a private viewing does not create an obligation to purchase.

15. Private Trailer Viewings

Private Breath trailer viewings are available by appointment at our Melbourne premises.

Appointments are subject to availability and confirmation.

Visitors must follow reasonable safety instructions while attending the premises.

We may need to reschedule a viewing because of operational requirements or circumstances beyond our reasonable control.

Where this occurs, we will make reasonable efforts to arrange a suitable alternative appointment.

16. Website Information and Product Descriptions

We aim to provide accurate and up-to-date information about our products and services.

Product descriptions, photographs, specifications and other website content are provided to help customers make informed decisions.

Minor variations in equipment appearance, colour or accessories may occur.

We will not knowingly substitute materially different equipment without informing affected customers.

If you believe any information is inaccurate, please contact us.

17. Intellectual Property

Unless otherwise stated, the text, branding, original photography, graphics and other original content on this website are owned by or licensed to Rapid River Campers.

You may not reproduce, distribute or commercially use our original content without permission, except where permitted by law.

Breath Trailers and other third-party brand names, logos and trademarks remain the property of their respective owners.

18. Third-Party Websites and Services

Our website may contain links to external websites, including Camplify, Breath Trailers and other service providers.

These websites operate independently and may have their own terms, privacy policies and booking conditions.

We are not responsible for the content or operation of third-party websites to the extent permitted by law.

19. Privacy and Personal Information

We collect and use personal information to process orders, manage customer enquiries, verify bookings, arrange equipment hire and provide our services.

Personal information is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

Please refer to our separate Privacy Policy for further information about how your personal information is collected, used, stored and disclosed.

20. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to remedies including repair, replacement, refund, cancellation or compensation where required by law.

Nothing in these Terms of Service is intended to exclude or limit those rights.

Any limitations of liability in these terms apply only to the extent permitted by law.

21. Limitation of Liability

To the extent permitted by law, Rapid River Campers is not responsible for losses arising solely from circumstances outside our reasonable control or from a customer's unlawful, negligent or improper use of equipment.

This provision does not exclude liability for our negligence, breach of contract, failure to meet applicable consumer guarantees or any other liability that cannot lawfully be excluded.

22. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, business operations or legal requirements.

The latest version will be published on this website with an updated revision date.

Changes will not retrospectively remove rights or materially alter confirmed orders without a lawful basis or the customer's agreement.

23. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia, and applicable Commonwealth laws.

Any disputes will be handled in accordance with applicable Australian law.

Nothing in this section limits rights to bring proceedings in another jurisdiction where permitted by law.

24. Contact Information

For questions about these Terms of Service, equipment hire, orders or our services, please contact:

Rapid River Campers

Business name: Rapid River Campers Pty Ltd
ABN: 13 667 209 449
Location: Melbourne, Victoria, Australia
Email: info@rapidrivercampers.com.au
Website: www.rapidrivercampers.com.au

We welcome enquiries and will make reasonable efforts to resolve any concerns promptly and fairly.